At Colina Protection Dogs, we take the privacy of our clients and website visitors seriously. This Privacy Policy describes what personal data we collect, how we use it, how we protect it, and the rights you have over it.

This policy applies to all personal data processed through our website (https://colinaprotectiondogs.com) and any direct communications with our team. It is governed by Ley 1581 de 2012 (Colombian Personal Data Protection Law) and its regulatory decrees, as well as applicable international standards for users located outside Colombia.

1. Who Is Responsible for Your Data

Data Controller: Colina Canine Center / Colina Protection Dogs
Rionegro, Antioquia — Sector Belén, Vereda La Laja, Colombia
Email: info@colinaprotectiondogs.com
Phone: +57 (315) 801 4663

2. What Data We Collect

We collect personal data in the following situations:

When you complete a contact or consultation form:

• Full name
• Email address
• Phone number
• Country or location
• Type of inquiry (family protection, personal protection, breeding, general)
• Message content

When you browse the website:

• IP address (anonymized where applicable)
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device type

When you communicate with us directly (email, phone, WhatsApp):

• Contact details you provide
• Content of your communications

We do not collect sensitive personal data (health information, financial data, government identification numbers) unless you voluntarily provide it in the context of a placement consultation and only as necessary for that purpose.

3. How We Use Your Data

We use your personal data exclusively for the following purposes:

• To respond to your inquiry and guide you through the placement or consultation process
• To manage the commercial relationship between Colina Protection Dogs and clients, including logistics and post-placement support
• To improve the website based on anonymous, aggregated usage analytics
• To comply with legal obligations applicable under Colombian law

We do not use your data for automated decision-making, profiling for advertising purposes, or any use beyond what is described above.

4. Legal Basis for Processing

Under Colombian Law 1581 of 2012, we process your personal data on the following legal bases:

• Your consent, provided when you submit a form or initiate contact with us
• Legitimate interest, for the purpose of responding to inquiries and managing client relationships
• Contractual necessity, when processing is required to execute or fulfill a placement agreement
• Legal obligation, where required by applicable Colombian law

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected:

• Inquiry and consultation data: up to 2 years from last contact, unless a commercial relationship is established
• Client placement data: up to 5 years from the date of the last transaction or interaction, in compliance with applicable Colombian commercial and tax regulations
• Website analytics data: up to 26 months (Google Analytics standard retention)

After these periods, data is securely deleted or anonymized.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data with third parties.

We may share your data with the following categories of service providers, solely to operate our business:

• Website hosting and technical infrastructure providers
• Email and communication tools (e.g., contact form processors)
• Analytics platforms (Google Analytics — anonymized data)
• Logistics and transport providers, in the context of an active dog placement

All third parties who process data on our behalf are required to handle it in accordance with applicable privacy law and our instructions. They may not use it for their own purposes.

We may disclose your data if required to do so by law or in response to a valid legal request from competent Colombian authorities.

7. International Data Transfers

Some of our service providers (such as Google Analytics) are based outside Colombia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and privacy frameworks recognized under Colombian law.

8. Your Rights

Under Colombian Law 1581 of 2012 and applicable regulations, you have the following rights with respect to your personal data:

• Access: Request confirmation of whether we hold your personal data and obtain a copy of it
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request the deletion of your personal data, subject to legal retention obligations
• Revocation of consent: Withdraw consent for data processing at any time, without affecting the legality of processing carried out prior to withdrawal
• Objection: Object to the processing of your data for specific purposes
• Portability: Request that your data be provided in a structured, commonly used format

To exercise any of these rights, contact us at: info@colinaprotectiondogs.com

We will respond within the timeframe established by Colombian law (maximum 15 business days for consultations; 8 business days for claims).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include secure transmission protocols (HTTPS), access controls, and limited data retention practices.

No method of transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Cookies

We use cookies on this website to ensure proper functionality and to understand how visitors interact with our content. For full details on the cookies we use and how to manage your preferences, please see our Cookie Preferences page.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the date below and, where appropriate, notify you by email. We encourage you to review this policy periodically.

Last updated: April 2025

12. Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal data, contact us at:

Colina Protection Dogs
info@colinaprotectiondogs.com
+57 (315) 801 4663
Rionegro, Antioquia, Colombia

If you believe your data protection rights have been violated and we have not resolved your concern, you have the right to file a complaint with the Superintendencia de Industria y Comercio (SIC) — the Colombian data protection authority — at www.sic.gov.co.